Dutch supermarket chain tackles losses with HD system

Editor / Provider: Idis | Updated: 5/22/2013 | Article type: Commercial Markets

Albert Heijn Veldhoven, part of the Ahold group of international supermarkets, has rolled out an IP-based HD video surveillance solution comprising of 16-HD cameras and 32-channel NVR, and VMS at its store in Veldhoven, Netherlands, to reduce and prevent shrinkage while improving the overall retail experience. The system installed by technical integrator, Hollander Techniek, within two days is the first Idis plug-and-play HD video surveillance system to be implemented in Netherlands. Like many retailers, Albert Heijn wanted to use video surveillance and recording to limit the impact of shoplifting, deliver on their promise to prevent crime and improve the shopping experience for customers by analysing pedestrian routes and footfall, key factors in the selection of the video surveillance solution.

With 227 franchise stores in the Netherlands, Albert Heijn is renowned for quality and affordable everyday groceries. For over 10 years, Albert Heijn Veldhoven has relied on Idis OEM systems, and when the time came for an upgrade the supermarket security team decided to look into Idis plug-and-play HD video surveillance system.
 
The store surveillance system utilizes multi-spot monitors and a client PC with Idis VMS. The security team is now benefiting from full HD quality that is crucial in the recognition and detection of suspicious behaviour to drive down shrinkage. The security manager and cafeteria is equipped with 42 inch monitors displaying live camera views simultaneously and in real-time to provide a 360-degree view of the entire store.

“The Albert Heijn Veldhoven security team has quickly adjusted with little training, while benefitting from HD picture quality and simultaneous live view and record across multiple cameras,” said Carlo Kuijer, CEO, Benelux, Idis. “This allows the team to support their objectives to prevent and detect crime while improving the overall shopping experience for customers.” The initial reactions from the end-users and the installer was positive and Idis looks forward to working with Albert Heijn to further roll-out the HD video surveillance system across Benelux.

NATO Defense College in Italy enlists IP sentries

Editor / Provider: Axis Communications | Updated: 5/10/2013 | Article type: Education

The NATO Defense College (NDC), a NATO military academy headquartered in Rome, decided to install a modern, high-quality video surveillance system consisting of 20 network cameras, NVR, and VMS for perimeter security of its facility. The system was installed and designed by Augen Telematica & Automazione.

Officially established in Paris in 1951, the NDC was moved to the Italian capital in 1966, becoming one of the most important sites in Europe for training military and diplomatic staff within and outside the NATO region. It has been housed in its current facility since 1999, with a vast floor space that has necessitated increased security equipment.

The selection of the Axis Communications camera models employed was dictated by the need to monitor the NDC grounds 24 hours, in particular at the new Defense College site. The specific network cameras installed are 19 fixed PTZ network cameras that offer HD video and 18x zoom, adapted for surveillance of large areas, providing considerable image detail when enlarged.

The video surveillance system installed by Augen has a three-tier design, consisting specifically of two workstations that video record with back-up, and a NVR to carry out recording, providing simultaneous rendering for the  network cameras on the perimeter, and able to ensure complete, precise coverage of the Defense College grounds; its strong points include device redundancy, network camera independence and ease of use. VMS and NVR synchronization is achieved using REDIS (advanced key-value store), a system that ensures system functionality and video recording capability even in the event of disasters that might damage one of the two workstations or render them inaccessible. The Ubuntu Linux-based VMS is developed and manufactured by Augen.

The solution adopted has made it possible to achieve video surveillance that is extremely reliable due to physical redundancy of the simultaneously active, independently operating workstations, and which is excellent from a qualitative perspective due to the exceptional image rendering and streaming obtained with the Axis network cameras even at night. The reliability and quality of the Axis network cameras is combined with an HP server that incorporates the Intel processor and the Ubuntu Linux operating system ensuring high performance, and at the same time guaranteeing immunity to hacker attacks and viruses.

UK exhibition center eyes security and traffic smartly

Editor / Provider: Axis Communications | Updated: 5/9/2013 | Article type: Government & Public Services

The National Exhibition Center (NEC) is located on a 610-acre site, eight miles from Birmingham city center recently deployed a smart IP-based surveillance system comprising of 208 Axis Communications HD cameras and Genetec VMS to monitor the safety and traffic of the venue. The system integrator for the project was Axis partner, Vindex systems, who selected the network PTZ and fixed cameras for the solution.

The center offers more than 186,000 square meters of covered exhibition space spanning 33 conference suites and 20 interconnecting halls, in addition to over 160 acres of hard standing ground and 75 acres of woodland. The venue welcomes approximately 2.1 million visitors each year to over 140 diverse trade and consumer events - including long-standing shows like BBC Gardeners' World, BBC Good Food Show and Spring Fair, plus over 400 live events and conferences. The NEC has stated that it wants to be the ‘venue of choice' for the UK's leading events.

“We have worked with the NEC to deliver an integrated solution to improve the effectiveness of its security and traffic teams,” said Paul Austin, Director at Vindex. The Axis cameras selected by Vindex were subjected to a camera ‘shoot-out', alongside other manufacturer's cameras on site to prove their effectiveness and quality in a live environment.

Vindex selected the deployment of 130 Axis indoor PTZ domes, five indoor fixed domes, and eight HD cameras with integrated ten optical zoom lens. They also provided NEC with 25 HD cameras equipped with PIR sensors, made available to exhibitors to hire during exhibitions to provide them with real-time streaming of the event. Another 40 D/N fixed domes were deployed to cover the exhibition center's main entrances in order to meet the challenging light conditions due to the amount of glass used in the lobby. The solutions were also deployed to enable integration with Genetec's VMS platform, which is vital in centrally managing the security and traffic operations for the site from a newly created ‘Venue Operations Center'. The integrated solution provides all operators with intelligent, high quality, intuitive information in order for them to make informed decisions based on the time of day and activity on site.

“The centrally managed and integrated solution provided by Vindex has already proven to be an effective tool,” said Gary Masters, Traffic Operations Manager, Security, NEC. High quality camera images have been vital in the group's efforts to reduce crime incidents and ultimately help improve effectiveness of its security and traffic management team.

Danish visual arts museum turns to discreet IP-based surveillance

Editor / Provider: Axis Communications | Updated: 5/8/2013 | Article type: Government & Public Services

The Danish government's main museum for visual arts, the National Gallery of Denmark in Copenhagen, upgraded its CCTV system in 2012 consisting of 60 analog cameras to a discreet IP-based surveillance comprised of Axis Communications one-megapixel HD cameras and Mirasys NVRs to prevent priceless artworks from theft and damage. The solution was developed jointly between Axis and partner G4S in Denmark, while the product supplier and distributor of the project was EET Europarts.

The gallery has approximately 115 employees and 60 students who occupy the building. Extremely valuable and priceless artworks are on public display in the galleries. Art pieces must be protected from theft and damage, and the safety of the employees and the thousands of people visiting the gallery daily must also be secured. In 2012 the entire CCTV system was extensively upgraded. An important consideration was that the cameras should be discreet and not distract attention from the paintings, and that they should also be easy to move, as the building is reorganized up to two to three times annually.

The museum still has a large number of analog cameras in the system, but the plan is to replace even more of these with IP cameras. The remaining analog cameras are currently connected and integrated into the system using Axis video encoders. “All you need to do is install the camera, program the IP address and run the cable. And then it takes a couple of minutes to adjust the camera angle and the lens,” said Claus Bjerg, G4S. Moreover, one cable per camera is sufficient, as the cameras are powered via the network cable. (This is important as SMK is a listed building in which running cabling, drilling and structural alterations are strictly limited).

Visitors do not even notice the cameras, and for designers the cameras are easier to locate, due to its HD images. “I've not heard any of the designers complain about the cameras,” said the museum's Security Manager Mike Coffman.“On the contrary, several have actually praised the decision to make the conversion.”

As the entire system is based on an open platform, it can be simply upgraded in line with technological development. There are also plans to exploit the opportunities of using intelligent applications, for example, to calculate the number of visitors and analyze how they move around the building. “Apart from using them to calculate how many people are in the building, it's possible to see how visitors move around and between the galleries,” said Coffman.“This is very useful information when planning exhibitions. It would also be good to be able to use intelligence in case of an evacuation, to know whether there are people left in the building and in that case, their location.”

Australian pharmacy cures surveillance ailments with networked video

Editor / Provider: Axis Communications | Updated: 5/7/2013 | Article type: Commercial Markets

Australia's largest pharmacy retailer, Chemist Warehouse, rolled out an IP-based video surveillance system consisting of 5,500 Axis Communications network cameras and Milestone Systems enterprise VMS at its 240 stores nationwide to monitor prescription drugs. The retailer had used the cameras and VMS for more than five years. Camera models deployed include fixed domes, outdoor vandal resistant HD domes, HD network cameras, 3-megapixel HD cameras.

The Australian pharmaceutical industry is heavily regulated, with a raft of stringent compliance criteria that must be satisfied on an ongoing basis. The security of prescribed medication is paramount and maintaining a reliable security network is an industry regulation. In order to remain at the forefront of pharmacy services in Australia, Chemist Warehouse, needed to work with a solution that was reliable as well as scalable to keep up with their expansion.

“As with all Australian pharmacies, we stock a large variety of sought-after prescription and over-the-counter medications,” said Ryan Calvert, IT Operations Manager, Chemist Warehouse. “Because of this, we cannot afford to have even one camera down.”

“Our blind testing revealed that Axis' cameras have a less than a one per cent failure rate, compared to cameras from other vendors which generally had a failure rate of between four and five per cent,” explained Calvert. Chemist Warehouse chose an IP-based system because of its open platform, infrastructure to support evolving software applications and network integration, such as adding software applications onto its existing network as they develop. In addition, the system's scalability could provide for future surveillance needs in a way analog solutions could not, thus investments could be futureproofed, hence reducing total cost of ownership and increasing long-term ROI.

Axis cameras' compatibility with Milestone software was also a bonus for Chemist Warehouse, according to Angelo Salvatore, Manager, Australia, Milestone. “Milestone enterprise VMS enables Chemist Warehouse to manage, control, view, search and export the live or recorded image feed from the latest Axis new generation network cameras, over hundreds of sites without complex networking and design considerations,” said Salvatore. “By choosing the non-propriety, open platform Milestone IP video management solution, Chemist Warehouse has the ability to customize the system to ensure it fits both the current and future needs of the organization's security and business goals.”

“With so many different stores and thus so many different layouts and traffic figures to contend with, it was important that we used software that could be tailored according to the demands of each store,” said Calvert. Calvert pointed out the company did not have to hire additional IT specialist to view recorded footage over the network. Summing up the Axis solution, Calvert said he has been extremely happy with the reliability and scalability of the Axis Network cameras for many years.

Bosch adds new functions to dome series

Editor / Provider: Bosch Security Systems | Updated: 5/2/2013 | Article type: Security 50

With the development of its next generation of megapixel cameras, DINION starlight HD 720p and FLEXIDOME starlight HD 720p RD, Bosch Security Systems introduces products specifically designed for high performance in extreme low-light conditions. They represent a breakthrough in light sensitivity in cameras; showing color images where others can show only monochrome, and transmitting monochrome video when others show no image at all.

With their high sensitivity in both color (0.017 lux) and monochrome (0.0057 lux) modes, the HD cameras work with minimal ambient light, delivering clear images in a multitude of applications, even where poor lighting is the principle challenge. The 60 frames per second rate also helps capture fast-moving objects in traffic, gaming and other applications.

To overcome challenging lighting conditions, Content-Based Imaging Technology (CBIT) uses Bosch's intelligent video analysis to enhance image quality. CBIT automatically detects important objects—such as faces, people and vehicles—and dynamically re-tunes the imaging settings to ensure the most useful, highly-detailed video of objects of interest are captured. In addition, intelligent auto exposure improves the contrast of important objects in the scene in both bright and dark areas.

Intelligent dynamic noise reduction actively analyzes the contents of a scene to reduce bandwidth and storage requirements. As a result, the 720p starlight cameras require up to 30 percent less bandwidth than other 720p and SD cameras, while still retaining a high image quality and smooth motion. Compression parameters for up to eight user-definable regions can also be set. This allows uninteresting regions to be highly compressed, while tuning important areas for the best image quality—allowing customers to allocate bandwidth to important parts of the scene.

The cameras have a very intuitive user interface that allows fast and easy configuration. Automatic lens wizards make it simple for an installer to accurately zoom and focus the cameras for both day and night operation, and the automatic varifocal feature means that the zoom can be changed without opening the camera.

German luxury jeweler ensures security and customer experience with discretion

Editor / Provider: Dallmeier electronic | Updated: 4/30/2013 | Article type: Commercial Markets

Located at the heart of the historic district of Regensburg, Germany, the century-old court jeweler, Muhlbacher, recently deployed a modern and discreet surveillance system consisting of 20 Dallmeier electronic HD domes and a hybrid video appliance with integrated storage system to monitor its remodelled and expanded retail shop.

For more than 100 years, the prestigious family-owned jeweller has been a supplier of sophisticated timepieces and top-class jewellery. Its showrooms recently underwent a six month renovation to present customers with a sleek and elegant interior, relaxing lounge area, and separate sitting areas for discreet sales discussions. The jeweller now displays timepieces from renowned manufacturers, such as Bulgari, Breitling, and luxury brand Rolex on a spacious 400 square meter display area. In addition, treasures by Cartier, Chopard and others are offered together with original jewellery creations from its in-house workshop.

Brothers Andreas and Markus Muhlbacher, who are the fourth-generation operators of the family business, demanded a high quality and inconspicuous surveillance system to monitor the shop."The cameras are supposed to blend in discreetly with our showroom concept,” said Andreas Muhlbacher. "At the same time, naturally the video system must be reliable at all times."

Vandal-resistant HD domes were installed throughout the shop and surrounding areas. The cameras covered the entrance, sales areas, lounge, cashier counter, consulting area, packaging station, manager's office, workshop, and also surrounding streets and inner courtyard. The surveillance equipments not only protect the retailer from theft and break-ins, it also helps optimize customer care. This was achieved with the deployment of monitors and computers at strategic points, including the reception area, cashier counter, office or workshop, where surveillance camera images were displayed on screen in a six window format. "Our rooms are very expansive, for which reason it is not possible to keep an eye on the entire shop at once,” explained Andreas Muhlbacher. “But with the video images our employees immediately see where the customers are.” This helps cut down waiting time for customers that require assistance.

The images are stored on a hybrid video appliance with integrated storage system. The recording is controlled by motion detection, for example recordings are only made when there is actual movement. This enables efficient use of the storage capacity of the hard drives. Moreover, the Muhlbachers have remote access to live and recorded image material via an iPhone. "The Dallmeier iPhone app is really very practical and easy to operate,” said Markus Mühlbacher. “This lets me keep an eye on things at all times, even when I am away."

Canadian college deters crime with larger-than-life witness

Editor / Provider: Avigilon | Updated: 4/17/2013 | Article type: Education

Humber College in Toronto, Canada recently deployed Avigilon's HD surveillance system in parking lots and high-traffic areas to maintain public order and deter crime across its three primary campuses. The system composes of HD cameras ranging from 1-megapixel to 16-megapixel, VMS, NVR and analog video encoders to cover security on the campus with 27,000 full-time students. Humber leveraged its existing network infrastructure and analog cameras to save costs and improve system performance, easing the transition to IP-based surveillance.

After construction began on the new Learning Resource Commons, a 6.43-acre (280,000 square foot) building at the north campus and surrounding parking areas, the college began to look for an advanced IP-based HD surveillance system. “Quality, cost, and flexibility were key considerations,” said Ernie Colosimo, Manager of Security Systems at Humber. The Avigilon system was chosen for its image quality, ease of use, and ability to integrate with other critical security solutions for a complete campus-wide security system that increases safety for students and staff.

Cameras deployed include 180 degrees HD panoramic domes to monitor the parking lots and other high-traffic areas across the college's three main campuses. The college also installed 5-megapixel HD cameras at the campus pub and uses mobile VMS to remotely monitor the system 24/7. To ease the transition to a full IP-based surveillance system, Humber uses analog video encoders for improved functionality of its existing analog cameras and stores 14 days of continuous video footage on NVRs.

The college's public safety surveillance system is managed by VMS with HD stream management technology. Utilizing the advanced features of the VMS, the security team can identify events in minutes and improve investigation results. Users can also share footage with key stakeholders. Mobile VMS has become a valuable tool for remote monitoring, providing access to important information in lock down situations.

Top 10 cloud surveillance challenges

Editor / Provider: Submitted by Smartvue | Updated: 4/12/2013 | Article type: Tech Corner

This feature distills what is typically a few weeks of meetings with customers about their cloud video surveillance needs into to a few high-level challenges. Here are what Smartvue sees as the 10 key challenges and a few thoughts on solutions.

1. Bandwidth
In real estate, it's location, location, location. And in cloud-based video surveillance, it's bandwidth, bandwidth, bandwidth. Cloud surveillance is all about transferring “heavy” video data across different networks. Without proper bandwidth, you have no cloud video surveillance or, even worse, an unreliable solution. If you look at bandwidth as your “pipe” to the Internet, you need a really good pipe to get video up to the cloud. Your pipe has both upload and download speeds, which are usually different, and to get video to the cloud you need sufficient upload speed. As an example, a small retail store with five HD cameras might need a 10-Mbps “uplink” to get real-time HD video to the cloud. This can get expensive. Think about the fact that Comcast sells business Internet with 10-Mbps upload for US$199 a month. There are a number of options to deal with this situation, including a “hybrid cloud” that stores some HD video locally and some online. Some cloud solutions offer small-resolution video storage, which helps with bandwidth issues, but can defeat the purpose of HD cameras. The more advanced cloud video surveillance solutions optimize video for all different connection speeds and offer “data forming” as well as bandwidth management. This ensures that your Internet connection is not taken over by video, so processes like credit card processing, order entry and inventory management continue to work without interruption.

2. Storage
If we look at one definition of the cloud as computing and data storage that are scalable, dynamic and available on demand, there are two main parts to the story: “computing,” which is the delivery of video over the cloud, and “storage,” which is the archiving of video on the cloud. As mentioned earlier, video uses a lot of bandwidth, so the costs of storing and accessing video on the cloud can add up quickly. Using the five-camera example mentioned above, video storage might be 1 TB a month or more. Just for comparison's sake, you can buy a 1-TB hard-disk drive for $80 on the Amazon.com store. Now, guess how much 1 TB of Amazon cloud storage will cost you: $97 a month! Also keep in mind the hidden costs for cloud storage, which include data transfer costs (access the video) and data redundancy costs (how many copies of your video are stored and where are they stored). Consider a cloud video surveillance solution that makes storage easy-to-understand and easy-to-buy. Storing low-resolution video online can reduce storage requirements but also reduces effectiveness of the video. And a “hybrid cloud” solution can store HD video locally and more critical video remotely.

3. Accessibility & Ease of Use
Having the cloud to centrally view and manage your video surveillance is not worth much if it's not easy to use and limited by requirements of certain computers, operating systems, plug-ins, activeX components and other software. Consider a cloud video surveillance platform that has an elegant and simple-to-use interface that works on almost any Web browser, on almost any computer, tablet or smartphone, without custom software or plug-ins. This reduces installation and complexity of use, easily adding more value to your solution. Consider support for common browsers like IE, Firefox, Chrome and Safari on Windows and Apple computers, and look for iOS, Android and Win 8 apps on smartphones and tablets. You should not be limited to using your cloud surveillance system on a certain type of computer or device.

4. Speed
When it comes to security and business data, speed is important, but speed with quality is more so. A key value of cloud video surveillance is the ability to access it when you need it not only quickly, but with quality. Speed and quality can be especially important when it comes to viewing live video. If you log in to see cameras live on the cloud, and what you see happened 5 seconds or a minute ago in a small, low-quality format (that would make a postage stamp proud) for many customers, it does not serve as a real solution. Keep in mind that even though a network might be fast and reliable, this is no guarantee of fast and reliable video experience because the software behind the scenes will always contribute to performance. Consider cloud video surveillance solutions that provide speed and quality, and deliver this experience regardless of the speed of the network. The best way to test this is with real-world pilot, and respected manufacturers gladly provide test systems at no cost.

5. Management
Because of the Internet and, in particular, the cloud, we are now dealing with customers that enjoy remote access to hundreds of locations, hundreds of miles away from each other. When being responsible for multiple locations, hundreds of cameras and months of video, the need for surveillance management becomes mission-critical. Ensuring that cameras are operating and recording properly and live and that recorded video is easily accessible is all part of the job. Access to reports on system performance becomes a core part of any cloud video surveillance solution. Being notified immediately if a camera is down at any location and remotely upgrading systems as well as other troubleshooting can save big bucks when you don't have to send out a technician in a truck. Consider a cloud video surveillance solution that offers a single, easy-touse interface with the right features you need to manage your surveillance.

6. Security
Is video surveillance on the cloud secure? The evolution of the cloud itself is an evolution in trust — moving business services we are used to doing ourselves to other companies to handle. We put our trust in those companies. I would argue that your video surveillance is safer in the cloud than on your own computers. The major cloud platform companies such as Microsoft, Google and Amazon invest tremendous amounts of resources to maintain and improve security, and they roll out constant improvements to their systems. If you think about it, many corporations and even government entities like the GSA already trust their email to Google Gmail or Microsoft Outlook/Hotmail, and thousands of companies trust their most prized asset, customer information, to the Salesforce cloud. Even the director of the NSA, General Keith Alexander, said he is convinced the cloud will ensure that people cannot see any data beyond what they need for their jobs. Another component of security is the physical location of the video. Most cloud services offer data redundancy that includes multiple copies of data and even geographic redundancy where the data is duplicated in more than one physical location. Remember that by law, you are responsible for the security of your video surveillance data, whether its on-site or on a cloud. Are there guarantees? No. But the cloud is proving to be the future more so every day. Note that now 60 percent of worldwide phone traffic is on Skype, which runs on the Microsoft cloud. That trust will continue to move toward the cloud.

7. Scalability
One of the key benefits of cloud computing is “elasticity,” which is the ability to deliver the exact amount of computing services and storage needed on demand. A cloud video surveillance solution should not only be able to support one or one million cameras or servers, but also make supporting any amount in between fast and simple to do. Consider a cloud video surveillance solution that is self-configuring and designed to work with hundreds of different cameras and almost any network infrastructure. It should be able to grow reliably from one location with five cameras to hundreds of locations with thousands of cameras then back down again — on demand and without long-term contracts.

8. Self Service
Nobody likes to get locked into anything, especially technology, which changes so quickly. One of the key benefits of cloud solutions is the ability to use and pay for only what you need, when you need it. Consider a cloud video surveillance solution that enables you to quickly and easily increase and decrease cloud services and storage on demand, as needed, without penalty or long-term contracts.

9. Updatability
One of the amazing advantages of cloud solutions is that system improvements, new features, bug fixes and security upgrades can be rolled out to an entire enterprise automatically or on demand. This ensures that the solution can respond quickly to changing conditions, such as new security threats or new requirements like analytics or integration with other technologies such as access control or POS. Not only should software and cloud services be upgradable, but hardware such as cloud servers and edge recorders should benefit from this service as well. Consider cloud video surveillance solutions that offer constant improvement through regular upgrades.

10. Transferability
Working with a cloud services provider comes down to trusting another company with your critical business services and data. Consider a cloud video surveillance solution provider that is focused on cloud services, has a proven track record, and is committed to growing its services in the long run. As life is not perfect and as the Scouts always say, be prepared — and be prepared in advance to change vendors. The first thing you can do to protect yourself is to select cameras or encoders that use standard compression algorithms and video delivery protocols as well as APIs. Ensure your cloud video surveillance solution offers on-demand download access of all of your video from the cloud so that if you ever need to jump boats, you can anytime you want or need to.

Each of the 10 challenges have more than one solution, and there may be additional challenges particular to your business. Reach out to peers in your industry for their experience, talk to different vendors, get a pilot at your location, and Google for “cloud video surveillance” or “cloud cctv” for more.

Kuala Lumpur low-cost carriage terminal upgrades with LILIN turnkey solution

Editor / Provider: LILIN | Updated: 4/5/2013 | Article type: Infrastructure

The recent expansion of the outdoor parking facility (from 1,350 to 3,000 spaces) at the Kuala Lumpur International Airport Low-Cost Carriage Terminal was completed with a full IP surveillance system comprising of 56 HD cameras (managed by CMX HD3.6 version software) from Merit LILIN.

Mounted on 4-meter poles, the IPR712S4.3 CMOS day/night cameras with a 16-meter IR range ensure cost-effective monitoring of the gated but open parking lot. The cameras come in IP66-rated aluminum housings/brackets that conceal all cables, thereby enhancing overall security and aesthetics. The system is managed by dual LILIN CMX36 HD servers, supported by CMX HD3.6 version software, via a fiber-optic link.

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